Libertybooks.com is one of the pioneers of E-Commerce platforms in Pakistan. Libertybooks wanted to update its E-commerce portal to cater to the increasing traffic on the website and offer additional functionalities and recommendations to improve user experience. Libertybooks offers more than 50,000 items/SKUs on its portal. Additionally, Libertybooks wanted to incorporated an AI based recommendation engine, which would train itself based user searches and offer relevant selection of items to the visitors/users.
A public sector bank of Pakistan wanted a CRM solution to manage customer interactions and complaint management. A specific requirement was to create multiple projects with CRM, with every project requiring its own customized workflow. With Omni-channel (multiple customer contact platforms) support consolidated into one CRM platform.