Mobile Applications

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Mobile Application

Ovex Tech offers great inbound customer call experience, which standardizes how customers are responded to and how to effectively handle irate customers. Our team of CRO’s provides services to your customers through various mediums, including Phone Call, Live Chat, SMS, Emails as well as social media platforms. Every interaction with your customer is recorded and captured in a Customer Relationship Management software, which is customized based on your business needs and defined service levels. We make outbound calls to help you build up Sales Pipeline, conduct customer surveys, set- up appointments and support complete customer life cycle management. Ovex Tech offers customized teams and skills based on your specific requirements.

Mobile Application Videos

How It Works

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Define your customers’ needs and hours and number week days, support is required.
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Document your responses and FAQs.
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Define service levels.
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Ovex than picks up the process, after product specific trainings.
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Daily interactions are recorded in CRM.
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Daily and weekly reports will be shared with management.
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Monthly calibration sessions.
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Ability to handle seasonal and periodic scalability requirements.

Case Studies

Libertybooks.com is one of the pioneers of E-Commerce platforms in Pakistan. Libertybooks wanted to update its E-commerce portal to cater to the increasing traffic on the website and offer additional functionalities and recommendations to improve user experience. Libertybooks offers more than 50,000 items/SKUs on its portal.

LibertyBooks.com

A public sector bank of Pakistan wanted a CRM solution to manage customer interactions and complaint management. A specific requirement was to create multiple projects with CRM, with every project requiring its own customized workflow.  With Omni-channel (multiple customer contact platforms) support consolidated into one CRM platform.

CRM Implementation for a Public Sector Bank
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