Software Resource Outsourcing

Quality and adherence is never compromised

Software Resource Outsourcing

Ovex’s resource outsourcing solutions deliver short term to long term needs of an organization, with effective project management practices for small, medium and large enterprises. These services empower customers by allowing them to focus on their core business instead of technology support and resources hiring and management issues, while Ovex takes care of your resource needs in a professional and engaging manner. Ovex adheres to strict standards in service quality and resource dependability. Whenever we take any outsourcing project, we assign it to a specific team or resources managed by a Lead Project Manager. We love to take new initiatives and challenges. It’s all about focus. Let Ovex focus on the details, so you can focus on the things your company does best. Our portfolio of software services deliver the highest level of professionalism, accuracy, timeliness, and quality.

Software Resource Outsourcing

How It Works

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Identify processes and functions, which require expert support.
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Identify and document any services levels associated with these processes.
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Document and sign Data Confidentiality and Services contracts.
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Ovex will work with you help transitions these processes to Ovex team.
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Mechanism will be set up to report and resolve IT tickets.
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Regular reporting will help identify performance and areas of improvement.
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Improved service levels for both internal and external customers.
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Ovex will help implement best practices.

Case Studies

LibertyBooks.com

Libertybooks.com is one of the pioneers of E-Commerce platforms in Pakistan. Libertybooks wanted to update its E-commerce portal to cater to the increasing traffic on the website and offer additional functionalities and recommendations to improve user experience. Libertybooks offers more than 50,000 items/SKUs on its portal.

CRM Implementation for a Public Sector Bank

A public sector bank of Pakistan wanted a CRM solution to manage customer interactions and complaint management. A specific requirement was to create multiple projects with CRM, with every project requiring its own customized workflow.  With Omni-channel (multiple customer contact platforms) support consolidated into one CRM platform.