We are proud to work with our prestigious clients providing them top of the line software service solutions.
We were looking for an outsourcing option that would not only deliver value to us in time, but was also flexible enough to cater to our changing needs. We found such a relationship possible with Ovex. Excellent Customer Service and an incredible business partner.
I would like to thank Ovex for all your assistance in helping resolve our remote support issues. It has been quite a long and testing case, but your team has managed to persevere, with limited assistance on our part, and I must commend you for that.You have proven yourselves in helping to resolve this difficult service request while not many other companies had the technical background to help resolve this issue.
Ovex Technology’s team has played a vital role in providing technical support during this tenure and has always made the statement true. Without any question they have supported well before the time lines and truly are One Call Away.
Zong Contact Center, Islamabad
As we started operations in Pakistan, we were looking for a regional partner with domain expertise who could help streamline our back office accounting requirements instead of doing it in-house. OvexTech proved to be that partner in not only fulfilling our requirements but adding more value to our accounting function, reaffirming our confidence in the outsourcing model and allowing us to serve our clients better. Their professionalism and the way they deal with our requirements is exceptional.
MAN Diesel & Turbo Pakistan (Private) Limited
With all the negative publicity in the media, working with Pakistan seemed like a gamble of sorts but over the time that we outsourced our IT support services to Ovex Technologies Pakistan we realized it to be the best strategic investment we had made all year. Not only did we meet our sharp deadlines but we were managed by an increasingly efficient and competent technical staff which required little or no input from our part to fully grasp our IT domain and seamlessly offer support that was both timely and cost effective. We are sold to the idea of outsourcing and Ovex is our outsourcing partner of choice.
Triple R Technologies
We are always pioneering ways to improve the level of service that we extend to our valued customers, a centralized helpline, consult and delivery service was something new to Pakistan and for us speed to market was crucial. Ovex has supported our contact center requirements from day one and the partnership has helped in making thousands of our customers trust our home delivery option.
Servaid Pharmacy Pvt. Ltd.
Services provided by Ovex team are really appreciable and we are expecting the same high level of service in the future.
Blackberry Support In charge Ufone
Thanks largely to Ovex we now have the ability to solve the customers’ problems faster and simultaneously document them down to the very last piece of available information.
By doing this we’ve generated detailed reports on the trends and sources of the customers’ dissatisfactions, which allowed us, not only, to create fixes for frequently occurring problems, but also the capability to repair the cause.
The Ovex team responds to all our queries fast and has always been on top of their game. Their innovative and flexible solutions have helped us come a long way in improving our focus on customer services.
Syed Hasan Askari
Service Sales Corporate (Pvt.) Ltd